Return & Exchange Policy

Return & Exchange Policy

Exchange Policy

What Wigs Can Be Exchanged?
Contact us within 7 days of receiving the product. Only eligible wigs can be exchanged. (Wigs with altered packaging, worn, or damaged items are not eligible for exchange.)

How to Exchange the Wig?
Wigs with uncut and intact lace are generally eligible for exchange. However, our Customer Service Representative (CSR) will verify the wig's condition and eligibility. To initiate an exchange, email us at eurostylewigs@gmail.com and follow CSR's instructions. We are not responsible for any loss during the process.

Important Notes:

  1. Customers are entitled to one free exchange within 7 days of receiving the product. Return shipping costs are the buyer's responsibility. Any price difference for the exchanged wig must be covered by the customer.

  2. A 10% handling fee will apply for exchanges requested within 30 days. Exchanges beyond 30 days are not accepted.

  3. Products must be returned to us within 7 days of receiving exchange authorization. After 7 days, we will assume the product is satisfactory, and no exchange will be processed.

  4. For self-returned or self-exchanged items, our customer service reserves the right to refuse the request.

Return Policy
Your satisfaction is our priority. We accept returns on all eligible products (altered packaging, worn, or damaged items are not eligible for return).

Return Options:

  1. Store Credit: Return your item for store credit to use on future orders. No handling fee will be charged.

  2. Refund: A 10% handling fee will apply for returns requested within 30 days. Refunds will be processed within 7 business days after receiving the returned item. Note that your bank may delay the refund processing time.

What Wigs Can Be Returned?
Contact us within 7 days of receiving the product. Only eligible wigs can be returned. Eligible wigs must have uncut and intact lace, no damage or alterations, and must not have been washed, cut, dyed, or modified in any way.

How to Return the Wig?
Wigs with uncut and intact lace are generally eligible for return. CSR will verify the wig's condition and eligibility. To initiate a return, email us at eurostylewigs@gmail.com and follow CSR's instructions. We are not responsible for any loss during the process.

Important Notes:

  1. A 10% restocking fee applies to all returned merchandise, as we do not sell refurbished or previously owned products. Return shipping costs are the buyer's responsibility.

  2. After 7 days of receipt, a 10% handling fee will apply for returns requested within 30 days. No returns will be accepted after 30 days.

  3. Provide the tracking number for the returned package within 7 days of receiving the return address from CSR. After 7 days, we will assume the product is satisfactory, and no return will be processed.

  4. Once the handling fee is deducted and the tracking number is provided, any remaining balance will be refunded to your PayPal account.

  5. For self-returned or self-exchanged items, our customer service reserves the right to refuse the request.

Repackaging Instructions
Repackage the item(s) in their original manufacturer packaging and include the completed Return Form (clearly state your order number and reason for return).

Note:
We provide a complimentary wig cap in each shipment for hygienic try-on purposes. This helps maintain the product's eligibility for return. You do not need to return the wig cap if you decide to return the wig.

Products received by EUROstyleWigs.com that do not meet return criteria will be returned to you at your expense.